Past Speakers (2019)
Head of Customer Contact
RBS
Head of Customer Service
Easyjet
Chief Operations Officer and Global Transformation Leader
NH Hotel Group
VP of Merchandising
Expedia
CEO
Forward, lastminute.com’s media company
CEO, AirAsia BIG and Travel360
AirAsia
Chief Customer Officer
Kiwi.com
Head of Content & Social Media
Uber
Director, Media & Digital Marketing
Herschend Family Entertainment Corporation
VP Digital Transformation Office
Luxair
Director Web Sales
Japan Airlines
Managing Director
Postillion Hotels Nederland
VP Brands, Customer Journey, Digital Development and Innovation
Scandic Hotels
CEO
Customer Experience Professional Association
Commercial Director
Postillion Hotels Nederland
Global Head of Customer Experience
Hostelworld
Global Director of Social Media
Meliá Hotels International
VP, New Technology & Disruption
Louvre Hotels
Managing Director, EMEA
Stackla
Behavioural Strategy Director
Ogilivy
Travel Product Marketing EMEA
Facebook & Instagram
Chief Executive Officer
Winding Tree
Senior Business Operation Manager
Checkmybus.com
Global Digital Marketing Director
Meliá Hotels
Head of Digital Marketing
Aer Lingus
Head of Product
Brussels Airline
Director of Mobile Product
Marriott International & Starwood Hotels
Head of Loyalty Operations & Partnerships
Oman Air
Head of CRM and Customer Activation
MSC Cruises
eCommerce & Digital Director
Costa Cruises
Head of Digital Customer Experience
Costa
Global Head of Analytics and Data Science
Visit Britain
CEO and Chartered Psychologist
Innovationbubble, Behavioural Strategy Agency
Blockchain Program Lead
Air France-KLM
Director of e-Commerce Business Development & Market Strategy
NH Hotel Group
Head of Market UK
HolidayPirates
Executive Creative Director
Buzzfeed
B2B Digital Sales Director
NH Hotels
Andreas Koukas, Senior Manager, Luxury EMEA Marketing Support Services, Hilton
Hilton
Co-Founder and Executive Vice President
KKday
Managing Director, UK&I
InterContinental Hotels Group
VP of Customer Engagement – Activation & Operations
Disney Parks, Experiences and Products
Senior Director of Tourism
Sojern
Chief Executive Officer, Meetings.com (part of Hotelplanner.com) & Co-Founder of Booking.com
Booking.com
Head Of Commercial
Heathrow Express
Director of eCommerce
The Langham Hotel
VP of Business and Partnerships
CrowdRiff
Managing Director
Agillic
Sales Director
Content Square
Head of Global Sector - Travel, Transportation & Leisure
Webhelp
SVP, Global Guest Experience & Business Performance
AccorHotels LUXE
VP of Client Success
Mention Me
Director of Product
Skyscanner
Senior Product Manager
Skyscanner
Managing Director
Busabout
Chief Product Owner
NS International
Global Head of Marketing
Topdeck Travel
Sr. Director of Demand Partnerships
MediaAlpha
Senior Growth Strategist
Multiplica US
Vice President Product Marketing
Tinyclues
Corporate E-Commerce & Digital Strategy Director
Kempinski Hotels
Senior Product Owner Digital
Finnair
Managing Director & Business Psychology
Innovation Bubble
Head of Marketing
lastminute.com