25 - 26 June, 2019
Twickenham Stadium, London
+ 44 (0) 207 368 9573
VP, Digital Transformation
Day 2 - 26th June .2019
9:30 AM ALL-STAR PANEL: What are the people, process and technology requirements for rolling out a practical data-driven personalisation strategy that delivers on your customers’ individual needs from the get go?
•How to analyse customer touch points to identify areas for improvement and encourage internal collaboration to elevate customer experience across all channels
•How to use the latest advances in technology to analyse your customer data and provide meaningful engagement that increases conversions
•How to adapt digital experiences and technology as the interaction gap continues to shrink between human and machines
9:20 AM ALL-STAR PANEL: Which emerging digital innovations are currently delivering business results and should be factored in your investment plans?
• Pushing the boundaries: How to elevate the customer experience from using voice search and real-time messaging
• How technology is allowing brands to mix digital engagement with the real world experiences
• How out of the box thinking that will drive the next wave of eCommerce growth