Digital Travel Summit EU 2019

25 - 26 June, 2019

Twickenham Stadium, London

+ 44 (0) 207 368 9573

Speakers 2019

Dara Brady
Head of Digital Experience

Responsible for leading Ryanair’s digital experience transformation and overseeing the roll out of platform & product strategy across all digital channels. Currently leading a multi-disciplinary team spread across Product Development, UX, UI, CRO & Research/Usability. A creative problem solver and strategic thinker with over 10 years of experience in the field with the majority of time spent in digital marketing, brand advertising and conversion performance. Ryanair is Europe’s favourite airline, operating more than 1,600 daily flights from 73 bases, connecting 194 destinations in 31 countries and operating a fleet of more than 300 new Boeing 737-800 aircraft.

Simon Separghan
Managing Director, Global Customer Operations & Digital Channels

Since becoming MD, Global Contact & Digital Channels in 2016 Simon has been relentless around creating a culture of care and ownership within the Contact teams recognising that in the moment, empathy and knowledge are key to driving the best customer experience.

John Leighton
Head of Customer Service
Rob Muir
Chief Digital Officer
National Express
Rob is Chief Digital Officer at National Express Group, a leading transport provider operating bus, coach and rail services across the UK, Continental Europe, North Africa, North America and the Middle East; over 921 million journeys are made on our services each year. He is responsible for the development and implementation of digital and data strategies across the Group, driving both customer focus and operational excellence. Rob is an experienced customer centric marketer, covering local and international aspects of business strategy and integrated digital marketing strategy, working extensively across digital marketing, technology and business transformation.
Karin Sheppard
Managing Director, Europe
InterContinental Hotels
Rufino Pérez Fernández
Chief Operations Officer & Digital Transformation Leader
NH Hotels
Geoffray Maugin
SVP, Global Guest Experience & Business Performance
AccorHotels LUXE
David Low
Head of Alternative Channels
Daniel Reed
VP of Merchandising
Riko van Santen
Vice President Digital Strategy & Distribution
Kempinski Hotels S.A.

Riko oversees distribution, e-Commerce, revenue management, and loyalty at Kempinski's headquarters, and is directly responsible for the strategic direction of digital marketing, pricing and guest engagement initiatives.  Riko’s main goal through his role is to constantly embrace the rise of technology deployment in the hospitality industry –successfully translating technical advances into market growth.

Yuki Huang
Chief Marketing Officer

Yuki Huang (Huang Chao-Ying) leads KKday’s global sales and marketing teams in executing creative marketing programs, developing strategic brand management, and driving local markets’ sales. Prior to joining KKday, she was at the industry-leading retail company, VF Corporation, serving as Timberland Taiwan’s youngest-ever General Manager. Also notable is her nine-month tenure as the Brand Head for Kipling Taiwan, where she spearheaded the sales for Taiwan market to be champion amongst all Asian countries. 

With the outstanding performance, Yuki was promoted to be the General Manager of Timberland Taiwan, where she boldly led the team to kick-start an O2O (Online-to-Offline) retail revolution. By interconnecting online advertisement and offline in-store experience, and precisely targeting consumer groups with the use of digital monitoring tools, Yuki successfully drove an impressive revenue growth for Timberland Taiwan. 

Before joining VF Corporation, Yuki worked at Yahoo Taiwan for nine years, attaining the position of Senior Sales Manager. 

Ricardo Vidal
Head of Delivery Strategy
British Airways
Alessandra Di Lorenzo
Chief Commercial Officer - Media & Partnerships

Alessandra is Chief Commercial Officer - Media & Partnerships at group. Heading up the group’s media business, The Travel People, she oversees advertising and partnerships revenues for the group. With over a decade in digital marketing, Alessandra has previously held roles at eBay, Vodafone and Yahoo, with a focus on digital monetisation, mobile and data-driven product development. Passionate about all things tech, Alessandra is also a member of the Board of Trustees for Youth for Technology.

Spencer Lee
Commercial Director
Peter Evans
Chief Operating Officer
Surf Air
Kamil Jagodzinski
Chief Customer Officer
Amro Khoudeir
Director of Digital & Distribution
Mövenpick Hotels
Victor Tseng
VP of Global Corporate Affairs

Victor is Vice President of Corporate Affairs at Ctrip. Victor accumulated deep experiences in the Internet and TMT space for the last 17 years. He has been involved in a couple of startups in the last couple of years. Most notably he was Chief Financial Officer of Lianjia, China’s largest real estate agency, helping them raise a series B capital of about RMB 6 billion. He was also Chief Financial Officer at Anjuke, China’s leading online real estate platform, helping drive the US$267 million M&A deal with Nasdaq listed Previously Victor was also Director at Baidu, China’s leading search engine. And Vice President and Lead China Internet Analyst at Deutsche Bank in Hong Kong where you covered Ctrip and online travel industry 10 years ago. Victor obtained his International Master of Business Administration degree, a joint program from Tsinghua School of Economics and MIT Sloan. He obtained his Bachelors of Science degree from University of California at Los Angeles.

Kelly McConville
Head of Content & Social Media
Julien Lechat
eAcquisition Director, Digital Marketing
Air France
Amanda Johnson
Director, Customer Relationship Marketing
Herschend Family Entertainment Corporation
An almost 20-year thrill ride in advertising, digital marketing and technology implementation has fueled Amanda’s passion to pair unique consumer insights and database analytics with unique brand offerings to drive business.  She has delivered winning B2B and B2C strategies for Fortune 500 public, private and non-profit environments alike.  Amanda is currently enriching American summer fun by driving personalized, behavior-based marketing programs for Herschend Family Entertainment’s 26 theme park and attractions across the U.S.  When she is not analyzing and strategizing, she is making memories with her own family in Atlanta. 
Gilles Delattre
VP, Digital Transformation
Ana Prieto
Media Partnerships Strategy and Sales Manager
Kevin Duijndam
Personalisation Program Leader
Air France KLM

Kevin is responsible for digital marketing analytics and attribution, enabling more relevance and personalisation through our data-management platform towards all our online channels and cross-channel optimisation of the marketing spend. As the flag carrier airline of the Netherlands, the vision of KLM’s marketing programme is to humanise advertising through personalisation and relevance at scale. Supported by a data-driven approach, KLM wanted to address the proliferation of fragmented channels and develop smarter, more effective media buying models. By combining data to connect every touchpoint of the customer journey, Kevins aim aim was to serve more relevant advertising and improve media spend.

Kevin's goals are to develop smarter, more effective media buying models through data, Drive relevant advertising, and  scale predictive modelling across all touchpoints in the customer journey.

Yasunori Inukai
Director, Digital Business, Experiences & Consumer Products
Disney Parks

Yas is a digital executive with 20 years of digital product and services design experience. Yas is trilingual (Japanese, English and French) and has worked across markets in Europe, Asia and North America with wide range of projects and clients. Currently Mr. Inukai is a Director of Digital Business for Disney Parks, Experiences and consumer Products on international assignment at Tokyo Disney Resort. He leads the digital transformation of theme parks, attractions, hotels, food & beverage, photo imaging, merchandise and travel ecommerce.

Takafumi Maruyama
Director Web Sales
Japan Airlines
Erik-Jan Ginjaar
Managing Director
Postillion Hotels Nederland

Erik-Jan Ginjaar, Managing Director of Postillion Hotels Nederland, obtained his diploma at Hotel School Maastricht at the age of 22. After having practiced almost every possible job within the hospitality industry, Erik-Jan started as General Manager at Postillion Hotel Utrecht Bunnik in 2012. He became Director Region West of the chain in 2014 and as of February 2017 he is to be called Managing Director of Postillion Hotels Nederland. Erik-Jan’s leadership style is characterized by being hands on in combination with courage and a touch of humor!

Frippe Stenberg
VP Brands, Customer Journey, Digital Development and Innovation
Scandic Hotels
Roel Verhagen
Head of eCommerce
Diane Magers
Customer Experience Professional Association
Tony Cortizas
VP, Global Brand Strategy
Meliá Hotels
Christoph Von Bülow
HolidayPirates Group

Christoph von Bülow, COO HolidayPirates Group – over 15 years of experience in the areas of operations and business development, primarily in the travel environment. Prior to joining the Holiday Pirates, Christoph worked for the European branch of Travelzoo for nearly eight years in various management positions at home and abroad alongside stations at Tomorrow FOCUS, and Humboldt Reisen Berlin. Most recently he was responsible for the German business of the global payment provider Adyen from Berlin.

Mark Struik
Commercial Director
Postillion Hotels Nederland

Mark Struik, Commercial Director of Postillion Hotels, graduated at the International Hospitality University Leeuwarden. Mark worked in several sales positions in and out side the hospitality industry. He made a transfer from Starwood Hotels & Resorts to Postillion hotels in 2014 and started as Director of Sales. Early 2017 he was promoted to Commercial Director and is supervising Sales, Marketing, Revenue, Reservations and Productions. Mark is specialized in commercial strategies and makes translations between ideas and implementations.

Cathy Thomson
Global Head of Customer Experience

Cathy specializes in customer experience management with a diverse background in hospitality, retail, and the online banking and travel sectors. She joined Hostelworld in 2012, having previously worked in senior roles with brands such as Fairmont, Marriott, HSBC, and Walmart. Her focus is to embed new customer insights across the business and develop new ways of engaging Hostelworld customers in their online and offline journeys with the brand. She holds an MBA from Seattle City University, an Honours Bachelor of Journalism from Carleton University, and is a native of Vancouver, Canada.

Juan Agundo
Director of Product Management
eDreams ODIGEO
Santiago Garcia Solimei
Global Director of Social Media
Meliá Hotels International
Neasa Bannon
Travel and Fintech Industry Manager
Facebook & Instagram
Thierry Guiraudios
VP, New Technology & Disruption
Louvre Hotels
Erdinc Ugurlu
VP, Business Solutions
Pegasus Airlines
Finnbar Cornwall
Industry Head
Andrew Madar
Chief Consultant Officer
Sam Tatam
Behavioural Strategy Director
Pedro Anderson
Chief Executive Officer
Winding Tree
Isha Mehla
Product Owner
Vladmir Ceric
Head of Sales & Marketing
Jose Luis Aranda
Global Director of Digital Marketing
Meliá Hotels
Jose Luis was working 8 years outside of Spain in digital agencies with a special focus on search engine marketing, social ads and display advertising, where he was able to improve his knowledge and gain a wide experience in the digital marketing world. In this stage he had the opportunity get extra insights of the industry with a special know how in verticals like finance, retail and travel, in which his overall experience in the travel vertical is more than 10 years. Right now he is leading the media advertising and mobile marketing strategy as well as the optimization of the different digital creatives at Meliá Hotels International.
Derek Liddy
Head of Digital Marketing
Aer Lingus
Bruno Estevao
Digital Business & Commercial Development Leader
Dave Harris
VP, Digital Strategy & Customer Experience
Carnival Cruise Line
Sebastien de Bandt
Country Manager, Americas & Asia
David Irvine
Chief Technology Officer
Gregory Bailley
Head of Product
Brussels Airline
Anna Zeng
Director of Mobile Product
Marriott International & Starwood Hotels
Ivana Budin Arhanić
VP, Digital Development
Ajit Waghe
Head of Loyalty Operations & Partnerships
Oman Air
Marco Ottaviani
Head of CRM and Customer Activation
MSC Cruises
Robert Berendsen
Customer Experience Manager
NS International
Tina Haslam
Head of Product
Alessandro Casellato
eCommerce & Digital Director
Costa Cruises
Simone Arecco
Head of Digital Customer Experience
Jussi Luhtasela
Digital Transformation Lead
Simon Moore Dr
CEO and Chartered Psychologist
Innovationbubble, Behavioural Strategy Agency
Iris Taguet Zintl
Blockchain Program Lead
Air France-KLM
Pelayo Pando
Director of e-Commerce Business Development & Market Strategy
NH Hotel Group

We're always looking ahead to book a roster of inspiring speakers. Contact us today to reserve your spot.

Want to see who spoke previously? View the list here.