Spencer Lee

Spencer oversees the entire Commercial function of AirAsia's Malaysia operations covering 11 departments including marketing and advertising, sales and distribution, digital, financial partners, mobile and loyalty. Spencer helped to set up the Ancillary Income department responsible for devising and managing the pricing of ancillary products, which contributes 21% of revenue annually. He also spearheaded key projects at AirAsia, such as, AirAsia BIG Loyalty Programme, Citibank co-brand credit card, CIMB-AirAsia savers account, AirAsia BIG Prepaid Mastercard to name a few. He emphasises the importance of utilising digital platforms and strategies to take the business a step further to meet today’s challenging industry standards. Being an e-commerce business, AirAsia depends a lot on online user traffic; hence he ensures that the entire commercial team and all touch points are fronted digitally. He also championed collaboration with Google’s Ignite Program to welcome young talents into AirAsia.