Digital Travel Summit EU 2019

25 - 26 June, 2019

Twickenham Stadium, London

+ 44 (0) 207 368 9573

Simon Separghan


Head of Customer Contact
RBS

Day 2 - 26th June .2019


12:30 PM OUT OF INDUSRTY INSPIRATIONAL KEYNOTE: How to ensure the human touch is not lost when implementing artificial intelligence technology on a global scale

·         How can you get to know your customers more intimately to forge lasting and emotional connections for your brand
·         How can you engage with your customers to gain and maintain their loyalty
·         Beyond customer data: How can you gain a deeper understanding of your customer’s habits, wants and desires to better fulfil their needs
How artificial intelligence is moving to a broader platform that will inform us of every aspect of the customer journey

4:50 PM CHAMPAGNE ROUNDTABLES

Table 1:  What you can learn from those leading the way in engaging customers with video? 
Simon Separghan, Head of Customer Contact, RBS 

Table 2:  Evaluating the latest and greatest emerging digital technologies to drive innovation in your business
Ikenna Felix Uzoh, Global Head of Analytics and Data Science, Visit Britain

Table 3: How to leverage innovation in payments to provide a frictionless transaction process
Takafumi Maruyama, Digital Director, Japan Airlines


Check out the incredible speaker line-up to see who will be joining Simon.

Download The Latest Agenda