Bas Lemmens

Day 2 | 20th November

Launched in 2024, HotelPlanner’s AI voice agent handles up to 60,000 calls per day in 26 languages, ensuring 24/7 global coverage.
Designed to manage high volumes of global customer interactions, the system boosts efficiency while reducing reliance on costly human labor.
Smart escalation ensures seamless handoffs to human agents only when needed, preserving quality and speed.
The AI initiative is already profitable and central to HotelPlanner’s international expansion into France, Spain, and the Middle East.

Check out the incredible speaker line-up to see who will be joining Bas.