Digital Travel Europe 2025
19 - 20 November 2025
The Hurlingham Club
Bas Lemmens
President Hotel PlannerDay 2 | 20th November
1:50 PM Keynote Case Study: "No Call Left Behind": How HotelPlanner’s AI voice agent Is revolutionising global travel sales
- Launched in 2024, HotelPlanner’s AI voice agent handles up to 60,000 calls per day in 26 languages, ensuring 24/7 global coverage.
- Designed to manage high volumes of global customer interactions, the system boosts efficiency while reducing reliance on costly human labor
- Smart escalation ensures seamless handoffs to human agents only when needed, preserving quality and speed.
- The AI initiative is already profitable and central to HotelPlanner’s international expansion into France, Spain, and the Middle East.
Check out the incredible speaker line-up to see who will be joining Bas.
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