John Leighton

Head of Customer Service
Easyjet

A customer experience leader, with a track record of success delivering quality service channels globally. Currently Head of Customer Service for easyJet, focusing on becoming Europe’s leading aviation customer service provision. Whilst delivering an innovative digital transformation, Previous roles included Ooredoo, a leading Qatari based telco deliver high-performance teams within mature and emerging markets and John Lewis.

Day 1 - 25th June .2019

Saturday, December 1st, 0012

10:10 AM INSPIRATIONAL KEYNOTE: How to leverage advances in data science, artificial intelligence and machine learning to achieve more meaningful engagement with your customers across all channels and increase conversion rates

•How to create a next-level customer experience across all channels in to provide meaningful engagement and increase conversions

•Understanding customer intent: How can you get closer to your consumers to understand their goals at every stage of the shopping journey to improve your customer experience across all touch points

•How AI can help to deliver a consistent brand experience that will improve customer loyalty and direct bookings

•How to leverage customer journey mapping, digital tools and user-generated content to stimulate customer loyalty and boost sales

Check out the incredible speaker line-up to see who will be joining John.

Download The Latest Agenda