Rufino Perez Fernandez

Day 1 | 19th November

Discover how Minor Hotels uses AI and data analytics to predict high conversion leads and prioritises group and corporate bookings
Learn how in-house technology is improving booking response times and enhancing the overall customer experience
Explore how the team is leveraging customer feedback and survey data to uncover patterns and improve service delivery
Gain insights into creating a more reliable, peaceful booking process that benefits both the guest and the business

Check out the incredible speaker line-up to see who will be joining Rufino.