Digital Travel Summit EU 2019

25 - 26 June, 2019

Twickenham Stadium, London

+ 44 (0) 207 368 9573

Rufino Pérez Fernández


Chief Operations Officer and Global Transformation Leader
NH Hotels

Day 2 - 26th June .2019


11:50 AM CHIEF OPERATIONS OFFICER CASE STUDY: How to successfully manage Digital Transformation to enhance customer experience while adding efficiency

•How to identify gaps in your commercial processes and assess needed capabilities to initiate digital transformation
•How can digital technology support and contribute towards your business objectives
•Distinguishing between fad and reality: How can you leverage advanced technologies such as AI in your business to enhance customer experience

9:20 AM ALL-STAR PANEL: Which emerging digital innovations are currently delivering business results and should be factored in your investment plans?

• Pushing the boundaries: How to elevate the customer experience from using voice search and real-time messaging
• How technology is allowing brands to mix digital engagement with the real world experiences
• How out of the box thinking that will drive the next wave of eCommerce growth


Check out the incredible speaker line-up to see who will be joining Rufino.

Download The Latest Agenda