Takafumi Maruyama

Director Web Sales
Japan Airlines

• Director of Overseas e-Commerce & Marketing since 2008 (12 language, 26 regional sites) growth of 150% in sales for the past 10 years.

• Head of e-Commerce Alliance and Joint Business with oneworld, American Airlines, British Airways and Finnair.

• Experience in Japan Airline e-Commerce fields of Analytic, Tours (both online package and dynamic package), Ancillary and Mobile.

• Solution specialty in Ancillary, Affinity, Payment Solutions and Distribution.

• 30 yeas working for Japan Airlines in the field of Passenger Service, Sales and e-Commerce both within and outside of Japan.

• Contributing to the success of Japan Airlines e-Commerce of daily uu of 500 thousand, monthly pv of 200 million, Daily sales of 1 billion Yen (≒ 9 million USD)

Day 2 - 26th June .2019

4:50 PM CHAMPAGNE ROUNDTABLES

Table 1: What you can learn from those leading the way in engaging customers with video?

Simon Separghan, Head of Customer Contact, RBS

Table 2: Evaluating the latest and greatest emerging digital technologies to drive innovation in your business

Ikenna Felix Uzoh, Global Head of Analytics and Data Science, Visit Britain

Table 3: How to leverage innovation in payments to provide a frictionless transaction process

Takafumi Maruyama, Digital Director, Japan Airlines

9:20 AM ALL-STAR PANEL: Which emerging digital innovations are currently delivering business results and should be factored in your investment plans?

• Pushing the boundaries: How to elevate the customer experience from using voice search and real-time messaging

• How technology is allowing brands to mix digital engagement with the real world experiences

• How out of the box thinking that will drive the next wave of eCommerce growth

Check out the incredible speaker line-up to see who will be joining Takafumi.

Download The Latest Agenda