Ugur Emre

Day 1 | 19th November

How is Turkish Airlines combining chatbot, web chat, and live agent support to deliver seamless service across multiple digital touchpoints?
What role does AI play in triaging high-volume requests, reducing agent workload, and improving first-contact resolution at scale?
How is the airline balancing automation with human interaction to maintain quality and empathy in customer service delivery?

Check out the incredible speaker line-up to see who will be joining Ugur.