Lisa Oswald

SVP, Global Head of Customer Service Travelzoo

Lisa is Senior Vice President and Global Head of Customer Service, in support of Travelzoo’s 28 million members and clients worldwide. Well-versed in travel, previously she was Vice President of Operations and Customer Service for Priceline.com, where she led sales and service for the dot com and its affiliate partner network, from start-up through a decade-plus of transformational change. Lisa is a Director of SOCAP International, the customer care industries leading professional development association, and an Advisory Board member with Execs In The Know, a global community of customer experience executives. When she is not working, you can find her in the art studio, making monotypes.

At LuxairGroup, the main objective of the newly created digital transformation office is to support different Business Units and Functions in order to successfully implement their digital transformation. Increasing the use of digital technologies will have an impact on our products from their definition to their offering. The Digital Transformation Office coordinates at group level together with the Executive Committee all the different initiatives to ensure proper resource allocation and prioritization. 

Gilles joined LuxairGroup in June 2007 as Internal Auditor, then evolved as Project Manager and created in 2013 the Program Office. Before joining LuxairGroup, Gilles held different consulting positions within Ernst & Young and KPMG.

As a person Gilles can be described as follow : Dynamic and pragmatic, result oriented, agile evangelist with a dual passion for the Travel/Transportation Industry and Technology. 

His main focus is to make the change happen to better serve users and customers.