Alexandra Heimann

Day 1 | 19th November

How can CRM platforms blend manual and automated personalisation to tailor messaging across booking, pre-trip, and post-trip stages?
What frameworks help teams orchestrate targeted campaigns across email, app, and push channels while maintaining a consistent customer view?
How can CRM insights be operationalised by cross-functional teams to optimise campaign timing, segment targeting, and lifecycle engagement?

Check out the incredible speaker line-up to see who will be joining Alexandra.