Digital Travel Europe 2025
19 - 20 November 2025
The Hurlingham Club
Alessio Cantoro
Customer Acquisition Director lastminute.comDay 1 | 19th November
2:40 PM Panel: How can you use personalisation and storytelling to inspire and capture more bookings from the experience-driven traveller
- How to understand the ‘experience-first’ traveller to deliver hyper-personalised, experience-led journeys that drive bookings
- How to use 1st and 3rd party data to build relevant, permissioned profiles without being intrusive
- How can teams operationalise tailored experiences across channels from planning to post-trip without over-relying on manual resources?
3:10 PM Case study: How you can use AI-powered CRM to deliver hyper-personalised offers to increase revenue
- How do you use CRM profilers to deliver personalised packages for high-value segments like families, couples getaways etc?
- What role do personalised app content and follow-up journeys play in improving post-sale engagement and loyalty?
- How can you leverage real-time behaviour and lifecycle data leveraged to enhance the performance of dynamic travel packages?
Check out the incredible speaker line-up to see who will be joining Alessio.
Download The Latest Agenda