Wordnerds

Wordnerds transforms overwhelming guest feedback into competitive advantage for Travel & Hospitality businesses. Our linguistics-based, AI text analysis platform processes thousands of reviews, surveys, social comments, complaints, call and live-chat transcripts - automatically surfacing what truly drives your star ratings and revenue.

While CX teams waste months drowning in spreadsheets, Wordnerds delivers actionable insights within hours.

Unlike generic AI tools that produce unreliable results and hallucinations, we help brands like Sainsbury’s, B&Q, M&S as well as specialist travel providers like Ingham’s escape manual analysis to focus on what matters: understanding the 'why' behind scores, prioritising issues by actual guest impact, and benchmarking performance against competitors.

Stop reacting to isolated feedback. Start making data-driven decisions that transform guest experience and drive measurable business results.

Sounds interesting? Read our analysis of 390,000+ hotel reviews, to find out the biggest drivers of guest satisfaction, and the financial impact declining review scores can have on your bottom line.