Conviva

Conviva is the intelligence platform delivering outcome-based performance analytics for digital businesses. In travel and hospitality, real-world customer journeys are rarely linear or predictable. Yet traditional product analytics force brands to see them that way, relying on rigid funnels that fail to explain drop-offs or abandonment. Conviva's revolutionary approach to measuring real-world customer journeys automatically identifies and surfaces the complex, non-linear experience and engagement patterns across apps, websites, and AI agents that drive bookings, check-ins, and satisfaction. Built on a foundation proven in massive-scale, real-time analytics, Conviva empowers airlines, hotels, and travel platforms to uncover growth opportunities, optimize journeys, and act with confidence at the speed of their travelers.