Wilhelm Rabitsch

Customer Experience Director Blue Star Ferries Single Member Maritime SA

Day 1 | 17th November

11:40 AM Panel: Omnichannel Journey Orchestration: How to unify channels, data, and CRM to deliver personalisation at scale that increases conversion and customer retention?

How can brands break down data silos to enable seamless cross-channel orchestration across email, push, and WhatsApp?
How can AI be used to personalise customer journeys in real time without overcomplicating execution?
How are teams scaling personalisation without increasing complexity?

Day 2 | 18th November

9:20 AM Panel Discussion: Travel Monetisation & Customer Engagement Strategy: How can brands use data, personalisation and partnerships to increase traveller spend and lifetime value?

How do you increase customer traveller expectations shifting toward personalisation, and how can brands increase engagement and spend?
What new touchpoints are emerging across the journey, and how can brands capture more value?
How are you expanding into experiences and services to drive new revenue?
What does this mean for monetisation, partnerships, and customer ownership to grow lifetime value?

Available for sponsorship

Check out the incredible speaker line-up to see who will be joining Wilhelm.

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