Tomas Holan

Day 2 | 20th November

What practical steps can travel brands take to move from repetitive manual processes to scalable, AI-driven digital care that improves traveller satisfaction and efficiency?
What unexpected challenges and surprises arise along the digital care journey — and how can organisations adapt their culture, technology, and workflows to overcome them?
How can teams demonstrate and share the tangible benefits of AI-powered care — from faster resolution times and cost savings to more personalised traveller experiences and higher loyalty?

Check out the incredible speaker line-up to see who will be joining Tomas.