Timo Järvelä

Vice President, Customer Experience and Processes Finavia – Helsinki Airport

Day 1 | 21st November

How does Finavia Helsinki Airport use invisible tools to improve the passenger experience and increase efficiencies?
How can you create seamless terminal experiences to create a competitive retail environment that makes in-airport retail shopping event easier?
How have Finavia improved co-operation with airline stakeholders to create a better overall customer experience?

Check out the incredible speaker line-up to see who will be joining Timo.