Day 1 | 17th November
11:40 AM Panel: Omnichannel Journey Orchestration: How to unify channels, data, and CRM to deliver personalisation at scale that increases conversion and customer retention?
- How can brands break down data silos to enable seamless cross-channel orchestration across email, push, and WhatsApp?
- How can AI be used to personalise customer journeys in real time without overcomplicating execution?
- How are teams scaling personalisation without increasing complexity?
3:10 PM Fireside Chat: Customer Value Strategy: How can travel brands balance loyalty, pricing and conversion?
- How are traveller expectations evolving in an increasingly value-conscious market?
- What role does loyalty play in driving conversion, retention and repeat bookings?
- How can brands create differentiated value and customer experiences without relying solely on discounts?
- Which strategies and metrics best demonstrate the long-term commercial impact of loyalty initiatives?
Available for Sponsorship
Check out the incredible speaker line-up to see who will be joining Thalles.
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