Stefano Pinzani

Director, CRM & Loyalty
Costa Crociere

Stefano is part of Italy’s biggest tour operator and part of the Carnival Corporation Group, listed on the London and New York stock exchanges and world leader in the Cruise sector with a fleet of 103 ships.

Stefano joined Costa after 20 years in Digital and Integrated Marketing, working for Creative Agencies, eCommerce Service Providers and on the Client side. His experience in multiple industries and blue chip brands, from Ferrari to Nutella, gave him the opportunity to develop a sharp vision on what Customer Centric Business means. Over the last 3 years Stefano has led Digital Transformation and Customer Experience redesign programs, believing that Strategy should be data driven while execution must be cross-functional and Omni-Channel.

Check out the incredible speaker line-up to see who will be joining Stefano.

Download The Latest Agenda

Day One – 3rd November 2020

Tuesday, November 3rd, 2020

1:30 PM PANEL: Balancing digital AND in-person touchpoints: How can you decide where to use digital and the ‘human touch’ to offer the ideal consumer experience following a huge increase in demand for contact?

How to create a dual relationship between digital and in-person
How can you best understand where to use digital in your strategy?
How can you intertwine your people with digital enablers to offer the best customer experience?
How can you augment the capacity of your people through digital?

Digital Travel EU 2020

Stefano Pinzani

Day One – 3rd November 2020

1:30 PM PANEL: Balancing digital AND in-person touchpoints: How can you decide where to use digital and the ‘human touch’ to offer the ideal consumer experience following a huge increase in demand for contact?

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