Stefano Pinzani

Director, Marketing & Commercial Planning, South Europe Costa Crociere

Day 1 | 19th November

How to understand the ‘experience-first’ traveller to deliver hyper-personalised, experience-led journeys that drive bookings
How to use 1st and 3rd party data to build relevant, permissioned profiles without being intrusive
How can teams operationalise tailored experiences across channels from planning to post-trip without over-relying on manual resources?

Innovating beyond the ship: How can cruise lines transform the entire journey — from pre-booking, sea and land experiences, to post-trip engagement — through digital ecosystems and connected data?
Onboard digital transformation: Exploring how AI, IoT, and immersive entertainment are redefining guest experience.
Collaborating across teams: How can marketing, product, and technology teams co-create new revenue-generating experiences and stay ahead of evolving customer expectations?

Check out the incredible speaker line-up to see who will be joining Stefano.