Digital Travel EU 2020

03 - 04 November, 2020


Stefano Pinzani, Director, CRM & Loyalty at Costa Crociere
Costa Crociere Logo

Stefano Pinzani

Director, CRM & Loyalty
Costa Crociere

Check out the incredible speaker line-up to see who will be joining Stefano.

Download The Latest Agenda

Day One – 3rd November 2020

Tuesday, November 3rd, 2020

1:30 PM PANEL: Balancing digital AND in-person touchpoints: How can you decide where to use digital and the ‘human touch’ to offer the ideal consumer experience following a huge increase in demand for contact?

  • How to create a dual relationship between digital and in-person
  •  How can you best understand where to use digital in your strategy?
  •   How can you intertwine your people with digital enablers to offer the best customer experience?
  • How can you augment the capacity of your people through digital?

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