Digital Travel Summit EU 2019

25 - 26 June, 2019

Twickenham Stadium, London

+ 44 (0) 207 368 9573

Riko van Santen

Vice President Digital Strategy & Distribution
Kempinski Hotels S.A.


Table 1:How to build a business case to build your digital team using data as your core
Riko van Santen,  VP Digital Strategy & Distribution  Kempinski Hotels
Table 2: How to exploit big data to decode customer interactions and gain a competitive edge
Juan Agundo, Director of Product Management, eDreams ODIGEO
Table 3:  When a digital customer
experience goes bad how can you turn it around?
Robert Berendsen, Customer Experience Manager, NS International

10:00 AM OXFORD STYLE DEBATE: Are the OTA's the biggest challenge to a hotel's pricing strategy? – Agree / Disagree

AGREE: Riko van Santen, VP Digital Strategy & Distribution, Kempinski Hotels

Check out the incredible speaker line-up to see who will be joining Riko.

Download The Latest Agenda