Riko oversees the overall IT of Kempinski on
a global level, including distribution, guest intelligence and digital
platforms. He architects the strategic direction of the company's technology
and data systems, optimising the delivery and integration of software
applications and the exchange of data across the full network. Riko is a Member
of the Management Board of Kempinski Hotels SA.
Riko joined Kempinski in 2012 as Vice
President Digital Strategy and Distribution. He successfully implemented a
brand-wide CRM platform, launched the brand’s first responsive website and
brand app, upgraded the distribution system, and conceptualized a web-based
business and guest intelligence solution with integrated online reputation and
guest feedback indexing.Prior to joining Kempinski, Riko oversaw 1,100 properties
under seven brands ranging from budget to high-end luxury, as Vice President
Distribution and E-Commerce at Louvre Hotels Group in Paris. His career started
in the front office and revenue disciplines at the Hotel Okura Amsterdam,
followed by revenue management, distribution, IT and digital marketing
positions with Pegasus Solutions, NH Hotels, and Golden Tulip Hotels. Riko also
served as Vice President and Executive Advisor to HTNG (Hotel Technology Next
Generation), a global non-profit trade association assisting hotel companies
and technology providers. A known industry speaker, he also holds advisory
board seats at Sabre Hospitality, Cvent, HSMAI Europe, and Olapic.
Check out the incredible speaker line-up to see who will be joining Riko.
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