Riko van Santen

Vice President Digital Strategy & Distribution
Kempinski Hotels S.A.

Riko oversees distribution, e-Commerce, revenue management, and loyalty at Kempinski's headquarters, and is directly responsible for the strategic direction of digital marketing, pricing and guest engagement initiatives. Riko’s main goal through his role is to constantly embrace the rise of technology deployment in the hospitality industry –successfully translating technical advances into market growth.

Day 1 - 25th June .2019

Saturday, December 1st, 0012

4:50 PM CHAMPAGNE ROUNDTABLES:

Table 1: How to build a business case to build your digital team using data as your core

Riko van Santen, VP Digital Strategy & Distribution Kempinski Hotels

Table 2: How to exploit big data to decode customer interactions and gain a competitive edge

Juan Agundo, Director of Product Management, eDreams ODIGEO

Table 3: When a digital customer experience goes bad how can you turn it around?

Anna Zeng, Director of Mobile Product, Marriott International & Starwood Hotels

Check out the incredible speaker line-up to see who will be joining Riko.

Download The Latest Agenda