03 - 04 November, 2020
Day One – 3rd November 2020
Tuesday, November 3rd, 2020
1:30 PM PANEL: Balancing digital AND in-person touchpoints: How can you decide where to use digital and the ‘human touch’ to offer the ideal consumer experience following a huge increase in demand for contact?
- How to create a dual relationship between digital and in-person
- How can you best understand where to use digital in your strategy?
- How can you intertwine your people with digital enablers to offer the best customer experience?
- How can you augment the capacity of your people through digital?