Mónica Chaby

Mónica Chaby

Director of Cabin Crew Tap Air Portugal

Day 1 | 17th November

9:00 AM Opening Keynote: AI Adoption: How can you build internal AI capabilities that deliver measurable impact across customer experience and operations?

  • How can organisations empower non-technical teams to build AI-powered workflows, agents and automations?  
  • What governance, skills and structures are needed to successfully scale AI across the business?  
  • How should travel brands balance developing AI capabilities in-house versus relying on external solutions?  
  • Which use cases are delivering the greatest operational efficiencies, customer value and business impact today? 

Check out the incredible speaker line-up to see who will be joining Mónica.

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