Midori Masuzawa

UX Designer Swiss International Air Lines

Day 1 | 19th November

How can AI-powered conversational agents be used to manage complex queries, assist with bookings and reduce support costs?
How does AI-driven natural language search improve relevance and personalisation in the travel discovery process?
How can you boost customer satisfaction and conversation through faster response time and intent-driven recommendations?

Check out the incredible speaker line-up to see who will be joining Midori.