Digital Travel Europe 2025
19 - 20 November 2025
The Hurlingham Club
Midori Masuzawa
UX Designer Swiss International Air LinesDay 1 | 19th November
2:00 PM Keynote Case Study: How you can use AI Agents for customer service and dynamic search to transform the travel experience
- How can AI-powered conversational agents be used to manage complex queries, assist with bookings and reduce support costs?
- How does AI-driven natural language search improve relevance and personalisation in the travel discovery process?
- How can you boost customer satisfaction and conversation through faster response time and intent-driven recommendations?
2:20 PM Case Study: How data-driven dynamic pricing and AI-powered personalisation are transforming offer management for airlines
- Explore how to execute dynamic pricing, including cost model issues and the complexities of integrating fragmented airline data systems
- Understand how to tackle privacy concerns, maintain pricing parity across channels and manage vendor integrations
- Learn how using customer intent signals and loyalty data can dynamically tailor offers to improve customer experience in an increasingly commoditised market
Check out the incredible speaker line-up to see who will be joining Midori.
Download The Latest Agenda