Digital Travel Europe 2025

19 - 20 November 2025

The Hurlingham Club

Flavio Pezone

CRM & Loyalty Manager Starhotels

Day 1 | 19th November

4:10 PM Roundtable 5 – Driving customer loyalty - What roles do CRM, app journeys and personalisation play in building long-term loyalty?

Day 2 | 20th November

2:30 PM Panel interactive: How are smart booking engine enhancements transforming the online travel experience to drive higher conversation, increase loyalty and ultimately drive revenue?

  • How top travel brands are building trust in the booking journey to improve conversion rates  
  • How to design for today’s booking behaviours: Cross-device session, last-minute mobile conversions to align user experience  
  • How booking enhancements are aligning with loyalty, CRM and payment systems to create seamless end-to-end journey 


Following the panel, you will then break out into a small group roundtables 

Check out the incredible speaker line-up to see who will be joining Flavio.

Download The Latest Agenda