Deniz Üstertuna
Director of Marketing Regnum HotelsDay 1 | 17th November
11:40 AM Panel: Omnichannel Journey Orchestration: How to unify channels, data, and CRM to deliver personalisation at scale that increases conversion and customer retention?
- How can brands break down data silos to enable seamless cross-channel orchestration across email, push, and WhatsApp?
- How can AI be used to personalise customer journeys in real time without overcomplicating execution?
- How are teams scaling personalisation without increasing complexity?
Day 2 | 18th November
9:00 AM Opening Panel Discussion: Travel Monetisation & Customer Engagement Strategy: How can brands use data, personalisation and partnerships to increase traveller spend and lifetime value?
- How do you increase customer traveller expectations shifting toward personalisation, and how can brands increase engagement and spend?
- What new touchpoints are emerging across the journey, and how can brands capture more value?
- How are you expanding into experiences and services to drive new revenue?
- What does this mean for monetisation, partnerships, and customer ownership to grow lifetime value?
Available for sponsorship
Check out the incredible speaker line-up to see who will be joining Deniz.
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