David Saines

While at Virgin Atlantic, David Saines was responsible for developing and delivering a 3 year Change and Transformation plan. He led a team of Operational Change Managers to deliver large scale change across Virgin Atlantic’s global contact centres, ranging from new technology, to Joint Ventures, to organisational change, and beyond. Saines was also responsible for identifying opportunities for business improvement and investment in collaboration with new and existing partners, in line with the customer centre and business wide strategy. Saines is now an independent management consultant with a proven track record in leading large scale contact centre transformation, effective change management, continuous improvement and operational excellence. He works to help leaders define and achieve their contact centre vision.