Digital Travel Europe 2025

19 - 20 November 2025

The Hurlingham Club

Bettina Neubauer

Senior Manager CRM Retention/Loyalty TUI

Day 2 | 20th November

11:25 AM Case Study: How to use push notifications and WhatsApp strategies that nudge customers with timely, personalised messages to increase revenue and loyalty

  • How to build compliant, value-driven messaging flows in WhatsApp and push channels 
  • What are techniques for scaling personalisation beyond email into real-time mobile experiences? 
  • How can you balance automation with human-like relevance and timing?  

Check out the incredible speaker line-up to see who will be joining Bettina.

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