Digital Travel EU 2020 | Travel eCommerce Conference

Uniting Digital Marketing, eCommerce & Customer Experience Leaders from Europe’s Top Travel Companies

Fluctuating fuel prices and Coronavirus have created a perfect storm for the travel industry in 2020.

It won’t get harder than this, and those who spring to action now will be the ones to stand tall with loyal customers on the other side.

Only at Digital Travel will you have the opportunity to benchmark your strategies against 300+ Heads of eCommerce and Digital from Europe’s top travel companies.

Walk away with practical insights on how your industry is driving engagement and sales in tough times.

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"The perfect blend of strategic and tactical interactive discussions to stay on top of new trends and capitalise on emerging opportunities.”

José Luis Aranda, Global Digital Marketing Director

Be Inspired. Learn From:

Lisa Oswald

SVP, Global Head of Customer Service
Travelzoo

Spencer Lee

CEO
AirAsia BIG Loyalty

Ahmad Kheir

Director, eCommerce
FIVE Palm Jumeriah Dubai

Amro Khoudeir

Director, Digital & Distribution
Accor

Guk Kim

Chief Growth Officer
lasminute.com

Eva Fouquet

VP, Strategic Partnerships
Kayak

Dilpreet Singh

Head of CRM & Business Analytics
The Oberoi Group

Kamil Jagodzinski

Chief Customer Officer
Kiwi.com

José Luís Aranda Riera

Global Digital Media Advertising Director
Meliá Hotels International

Geoffray Maugin

SVP, Guest Experience & Business Performance
Accor

Lucia Rubio Zornoza

Global Director, Contact Centres & Online Experience
Iberostar Group

Kjetil Eik L. Løvli

Head of Marketing Personalisation
Norwegian

Kasia Rudnik

Director, eCommerce
The Langham London

Paul Blackwell

Head of Customer Excellence
Avis

Gilles Delattre

VP, Digital Transformation
LuxairGroup

Zaida Salie

Director, Media Services & Partnerships
eDreams ODIGEO

Riko van Santen

Chief Information Officer
Kempinski Hotels

Yannic Pluymackers

Chief Marketing Officer
lasminute.com

Banu Sen Pekiner

Director, Marketing & Comms EMEA
Four Seasons Hotels

Tom Hall

VP Experience
Lonely Planet

Speaking Opportunities

400

Digital Travel executives

65 +

Thought-leading Speakers

50 +

Interactive
Sessions

2

Full Days of Engaging Content

Why Attend

Inspirational Content. Transformative Impact.

Our agenda is 100% focused on addressing your biggest challenges and uncovering hidden opportunities. With a variety of session formats including inspirational keynotes delivered by industry leaders from the most respected travel retailers, face-to-face discussions with 400+ of your peers and applicable case studies, you’ll leave with tons of actionable strategies to help you win the booking every time.

We Break the Ice so You Don’t Have to

Our intimate roundtables and boardrooms are popular breakouts designed to help you unleash your creativity and develop deep relationships. By selecting sessions based on the topics you care about most, you’ll connect with travel leaders who are focused on having the same, critical conversations centered around optimizing customer engagement.

The Most Interactive Digital Travel Ever

Benefit from lots of interactivity, including over 80 hours of private workshops, boardrooms, drill-down roundtables, intimate breaks and receptions - your opportunity to develop relationships, make new contacts and speak “off-the-record” with your senior industry peers.

The Digital Travel Difference

Connecting you to more leaders from more top travel companies than anyone else.

Find out what the leading travel brands are doing so you can ready your digital strategy for today and tomorrow.

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More engaging and immersive experiences than anywhere else.

Take part in small working discussion groups so you can learn from all of the great minds in the audience as well as the speaker faculty.

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More focused on your digital travel needs than any other event.

With an agenda built on 75+ research interviews with customer experience, digital marketing and eCommerce leaders from across the travel ecosystem, every challenge and opportunity you face will be addressed.

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“Offering an all-inclusive experience way ahead of other travel conferences- with interesting discussions to hands on presentations, and fabulous networking opportunities with industry leaders and disruptors”

Ajit Waghe
Head of Loyalty Operations & Partnerships

"I was able to meet with forward-thinking inspirational leaders and learn from their practical experience on delivering market leading consumer campaigns"