Digital Travel Summit EU 2019

25 - 26 June, 2019

Twickenham Stadium, London

+ 44 (0) 207 368 9573

Jussi Luhtasela


Digital Transformation Lead
Finnair

Day 1 - 25th June .2019

Saturday, December 1st, 0012


9:30 AM ALL-STAR PANEL: What are the people, process and technology requirements for rolling out a practical data-driven personalisation strategy that delivers on your customers’ individual needs from the get go?

•How to analyse customer touch points to identify areas for improvement and encourage internal collaboration to elevate customer experience across all channels
•How to use the latest advances in technology  to analyse your customer data and provide meaningful engagement that increases conversions
•How to adapt digital experiences and technology as the interaction gap continues to shrink between human and machines

Check out the incredible speaker line-up to see who will be joining Jussi.

Download The Latest Agenda